Last Updated on March 31, 2016 by Tim
Let’s meet Startup, Faveo Helpdesk:
Website: http://www.faveohelpdesk.com
In a few sentences, tell us what your start-up is all about!:
Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.
The word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.
To date, Faveo has been integrated with 3 platforms and every month there is 1 to 2 update releases with new features & platform integration.
Faveo can also be customised according to requirement and we do undertake such request.
Faveo is designed & developed by Ladybird Web Solution Pvt Ltd, and launched in October 2015.
When was your startup founded? And what stage is your startup currently at?:
October 2015
Who are your competitors? And what is your start-up’s competitive advantage over them?:
Kayako
Fresh desk
Zen desk
Our product is cost effective and comes with no limitations, all the features & usage is unlimited and we customize our product as per client requirement.
Let us know a bit about your team, who are the key team members and what is their role?:
We are a team of 14 people headed by our CEO, Bhanu Pratap Singh Slathia. Detailed profile available on LinkedIn
If applicable, what is your growth like? And what milestones has your startup achieved so far?:
We have launched our first version
Why did you choose this particular idea and concept to build your start-up on?:
We feel every business needs to tools today to effectively manage there support and if customer are happy business will grow automatically.
How big do you think you can get? Why? And how you are planning to achieve your goals?:
We are targeting 1000 paid clients in next 2 years. Helpdesk is a very big market growing each year at a fast pace
Are you looking for funding or are you open to partnership opportunities, and if so, what’s the best way for people to get in contact with you?:
We are open to funding, partnership and reselling.
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